Reception staff assist Patients with accessing Appointments and Services in the Surgery.They have access to all your medical records and provide information about hospital letters, referrals and prescriptions.

They can issue authorised repeat medications but cannot under any circumstances change or reauthorise prescriptions.

Ashley Medical Centre adopt DHSS Policy on ZERO Tolerance against the abuse of Staff. This includes verbal abuse. Reception Staff work to strict Protocols which have been agreed and authorised by the Doctors and Practice Manager,

Patients who breach this policy will be given a warning and any repeat of the behaviour may be asked to leave the Practice.

All telephone calls to the Surgery are now recorded. These are monitored regularly by the Practice Manager and Doctors

Nurses

Appointments for Ashleigh, Jan and Kirsty are for a range of tests and medical checks. They also provide wound management and treatment of minor injuries; vaccinations and advice on health promotion.  They are  responsible for the Warfarin clinic and monitoring Patients on specialised drugs.  Ashleigh is responsible for Diabeties; Asthma; COPD; Peripheral Vascular Disease Monitoring; Osteoporosis; Chronic Heart Disease; Weight Management;  Chronic Kidney Disease.

Ashleigh assists the Doctors in the care and management of these Patients and is responsible for the call and recall of Patients for monitoring. Ashleigh is also responsible for providing information and advice on vaccination programmes for patients travelling abroad for study or pleasure. (Please see section on Travel Medicine). This is free at present; however, charges for this service are likely to apply in the future due to the increasing demand. Due to the high demand for Treatment Room services, appointments with Nurses are at the direction of GPs or Nurses. Patients who request blood or other testing not authorised by GP will be asked to make an appointment with GPs.

Miss Ashleigh McKnight (f)

Treatment Room Nurses

Mrs Jan Brown

Healthcare Assistants

Ms Kirsty Docherty (f)
 
Health and Social CareThis site is brought to you by My Surgery Website