Emailing Repeat Prescription Requests

Please contact the Surgery to register for our online services which will allow you to book appointments online also.

Patients no longer need to remember a lengthy email address to order their Prescriptions. Just go directly to the home page and click on the Repeat Prescriptions icon. Patients can then register or simply the form and send. We aim to have prescriptions ready within 72 working hours from date received.

Repeat Prescriptions

PRESCRIPTIONS READY WITHIN 72 WORKING HOURS

Patients are responsible for ordering their repeat medication so as not to run out. This can be done up to 2 weeks before the due date (exceptions apply for certain medicines).

Repeat Prescriptions are processed and may be ready for collection within 72 working hours.  However please allow extra time for your script to go to your nominated pharmacy.

Please note that repeat prescriptions will only be issued for medication previously prescribed and authorised as a repeat by a Doctor. Repeats are not antibiotics, contraception or painkillers. Patients may be asked to make an appointment with GP before these Prescriptions are processed 

Prescriptions that have not been ordered for more than six months are longer active and require re-authorisation by a GP, which may require an appointment. Please speak to the reception staff as they may be able to request re-authorisation from the GP without an appointment.

Your health is your responsibility this includes the ordering of repeat prescriptions in time. Emergency appointments will not be allocated in order to obtain repeat prescriptions.

For Patients who are elderly and have difficulty attending the surgery; and Patients who through illness or disability, the Surgery will cooperate with local Pharmacies so that they may order and collect prescriptions. Please speak with your local Pharmacy or our Reception Staff. GPs will assess and approve as required.

Acute (One Off) Prescriptions

If you require a prescription for an antibiotic or other medication that is not on repeat you must telephone before 11.30. Your request will be forwarded to the GP for authorisation. Patients should give as much detail as possible about their request,  including any known allergies. They should then telephone after 3.30pm to confirm a Prescription has been authorised by the GP. Please note that Doctors DO NOT always provide prescriptions, so Patients should telephone to confirm.

Patients should not ask Pharmacies to telephone the Surgery to obtain details of acute/antibiotic requests. Patients should telephone the Surgery after 3.30 to confimr that a prescripiton has been done.

We will only process emergency request for acute in the afteroon. Any acute request received after 11.30 will be placed on the next day request list.

Other Ways of obtaining Repeat Prescriptions

The following are the preferred methods of the Practice for Patients to obtain Repeat Prescriptions.

In Person using the Right-Hand side of Prescriptions or leaving written details or medication required. Please place these in the box provided at Reception.

Post the Right-Hand side of Prescriptions or a written request detailing medicines required to the Surgery with a stamped addressed envelope or a request to have a local Pharmacy / Chemist Collect.

Online via the form on this page - no email address required just your personal details.

Please note if you require you prescription to be posted you should supply us with at stamped addressed envelope.

For Patients who are elderly and have difficulty attending the surgery; and Patient who through illness or disability, the Surgery will cooperate with local Pharmacies so that they may order and collect prescriptions. Please speak with your local Pharmacy or our Reception Staff. GPs will assess and approve as required.

Collection of Prescriptions

Please do not order Prescriptions from Pharmacies before placing your request with the Surgery.

The Surgery will not provide Prescriptions to Pharmacies for medication that has not previously been prescribed or medication that has not been prescribed in the last six months. The Surgery is not obliged to do this under current regulations. The Surgery will not issue Prescriptions to Pharmacies  for medication which is not due.

Only in exceptional circumstances will we telephone or Prescriptions to Pharmacies.

The Surgery does not deal with telephone queries about Prescriptions from Pharmacies. Pharmacies must email the Surgery with any queries which will be dealt with within 24 hours.

Early mornings and early afternoons are busy times in the Surgery we ask Patients to collect Prescriptions outside of these hours.  Prescriptions not collected within 1 month are destroyed and recorded in the Patients record.

Extended Prescribing (Holidays / Working Away from Home)

Under current DHSSPSNI regulations, to ensure Patient safety and compliance, the Surgery is only obliged, to provide Patients with 3 months supply of their medications. If Patients are to be away for longer they should consult their Doctor or Medical care provider in the country in which they are residing.

Prescribing – Bank / Public Holidays

Patients are requested not to order EXTRA during holiday period. The Surgery is only usually closed for 2 – 4 days. Patients should have enough in their regular Prescriptions to cover this period.

Please note that 48 hour prescribing does not include holidays. (e.g. Request on Friday before holiday not available until 1 day after holiday ends. i.e. May Day Bank Holiday prescription ready Tuesday pm  after 4.00pm.