Reception staff assist Patients with accessing Appointments and Services in the Surgery.They have access to all your medical records and provide information about hospital letters, referrals and prescriptions.
They can issue authorised repeat medications but cannot under any circumstances change or reauthorise prescriptions.
Ashley Medical Centre adopt DHSS Policy on ZERO Tolerance against the abuse of Staff. This includes verbal abuse. Reception Staff work to strict Protocols which have been agreed and authorised by the Doctors and Practice Manager,
Patients who breach this policy will be given a warning and any repeat of the behaviour may be asked to leave the Practice.
All telephone calls to the Surgery are now recorded. These are monitored regularly by the Practice Manager and Doctors
Doctors
Ashley Medical Centre in order to provide appropriate cover employs Locum Doctors throughout the year. These Locum Doctors are registered with Health & Social Services Board and Ashley Medical Centre ensures that they comply with Health Board regulations. All Doctors have access to Patients complete medical records. They are therefore able to diagnosis, treat and review new or ongoing medical conditions. Patients should therefore feel confident in booking appointments with locums when our own GPs are unavailable. All doctors within Ashley Medical Centre are responsible for your care, Patients are no longer registered with individual Doctor – only the Practice. You may request an appointment with a specific Doctor however this could mean you might wait longer for an appointment |
Dr Veronica Craig (f)
Senior GP Partner in Ashley Medical Centre and has been with the Practice for over 20 years. She has a particular interest in Asthma; COPD and women’s health. |
Dr Darren Ingram (m)
Joined Ashley Medical Centre in 2005. He has a particular interest in Diabetes and Cancer. |
| Dr Mark Donnelly (m) |
Nurses
Appointments for Ashleigh, Jan and Kirsty are for a range of tests and medical checks. They also provide wound management and treatment of minor injuries; vaccinations and advice on health promotion. They are responsible for the Warfarin clinic and monitoring Patients on specialised drugs. Ashleigh is responsible for Diabeties; Asthma; COPD; Peripheral Vascular Disease Monitoring; Osteoporosis; Chronic Heart Disease; Weight Management; Chronic Kidney Disease. Ashleigh assists the Doctors in the care and management of these Patients and is responsible for the call and recall of Patients for monitoring. Ashleigh is also responsible for providing information and advice on vaccination programmes for patients travelling abroad for study or pleasure. (Please see section on Travel Medicine). This is free at present; however, charges for this service are likely to apply in the future due to the increasing demand. Due to the high demand for Treatment Room services, appointments with Nurses are at the direction of GPs or Nurses. Patients who request blood or other testing not authorised by GP will be asked to make an appointment with GPs. |
| Miss Ashleigh McKnight (f) |
Treatment Room Nurses
Healthcare Assistants
Practice Management
|
| Mrs Margaret Hutchinson (f) |
| Mrs Cathy Emmett (f) |
Reception
Ashley Medical Centre has a team of 7 clerical/administrative staff who support the Practice Manager, Doctors and Nurses. These staff are responsible for the day-to-day running of the Reception and surgeries. Information may be passed to Reception Staff in order to enable Doctors and Nurses to make decisions about your care. Clerical/Administrative staff, like Doctors and Nurses, are bound by the Data Protection Act, therefore confidential, private and sensitive information may be given to them in order for them to assist you, and inform Doctors and Nurses of your needs. We ask Patients that they provide Reception Staff with as much detail as possible. It maybe that your request can be dealt with more quickly via a request on the Acute screen for the GPs or via our Practice Nurse. Our Reception staff deal with prescriptions both repeat and acute; hospital letters; private medical reports; booking of appointments for all clinicians and clinics; They have access to all Patients records. However they can only work within the limits of their responsibility and cannot issue or reauthorise medication or sickness certificates. Our aim is to offer a professional, friendly efficient service to all our Patients. In some instances this can take time and we ask that Patients be patient and respect the rights of other Patients including confidentiality whilst at the reception desk and on the telephone. Staff will attend to Patients as quickly as possible. |
| Candice (f) |
| Lianne (f) |
| Emma (f) |
| Paula |
| Lisa (f) |
Sharon (f)
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Pharmacists
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Miss Joanne Cruise (f)
Pharmacist |
| Mrs Christina McMinn |
Community Midwives
Our Midwife Mrs Ruth McCahon has now retired and we will be seeing new faces within our Community Midwife Team - the ante natal clinics are held fortnightly on a Wednesday morning by appointment only. |
Mrs Ruth McCahon (retired) (f)
Ruth holds her ant natal clinic on Wednesday mornings from 8.30. Appointments are booked chronoglogical so as to ensure that Ruth can follow up on her house calls. Please note that Ruth can only see 10 Patients maximum at these clinics |
Health Visitors
Stephanie McErlain and Jayne Nixon are our Health Visitors who works with the Practice in immunisation and assessment of babies and pre – school children. See clinic schedule for availability |
| Stephanie McErlain |
| Jayne Nixon |
Counsellors
Mrs Mandy Lee is our Cognitive Behaviour Counsellor and provides weekly clinics. (GP Referral only) These are on a Thursday morning. |
| Mrs Mandy Lee |
Attached Staff
There are range of other Health Professionals who work with the Surgery in providing services for our Patients (i.e. Community Dietician; Practice Pharmacist). Occasionally Patients may be invited to attend these individuals for further examination or care as per Doctors request to ensure you are receiving the best possible care, therapy and treatment. These Professionals are experts in their field and any care, treatment or changes to therapy will have been agreed with your Doctors prior to your visit. |