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Ashley Medical Centre140 Groomsport Rd Bangor, BT20 5PETel: 02891 477150
The way GP appointments are made can vary significantly between GP Practices. There is no minimum time set within which you should see your GP. If your problem is urgent we with try and see you as soon as possible. (RCGP July 2011)
AN APPOINTMENT IS NECESSARY IF YOU WISH TO CONSULT WITH A DOCTOR OR NURSE.
Ashley Medical Centre aims to provide 4 surgeries, five days per week with 10 minutes appointments. Due to the significant number of DNA's . Routine appointments are usually available within 7 - 10 working days. However, if you require a named Doctor you may have to wait longer All surgeries are by appointment only.
Please note appointments for medical reasons will be given priority over those for insurance, Disability Living Allowance and other non medical administrative tasks.
All appointments with Doctors and Nurses are at 10 minute intervals. Patients who require longer should notify the Reception Staff when booking so that suitable time may be given. Doctors and Nurses request that Patients prioritise their health needs as they cannot deal with multiple concerns in a 10 minute appointments. You may be asked to book another appointment if the Doctor or Nurse cannot deal with all your concerns
Please see link for Royal College of General Practitioners regarding appointments.
Daily there are 8 Emergency Appointments available with Doctors. An emergency may be one of the following, with onset or exacerbation of symptoms in the last 24 hours necessitating immediate treatment. Please advise our Receptionists accordingly.
In such cases, you should provide the Receptionist with as much detail as possible so that they may inform a Doctor or Nurse who will assess the clinical urgency. Medical emergencies will be seen by a Doctor or Nurse as soon as possible on the day, therefore patients may have to wait.
Emergencies consist of but are not limited to the following:
12 x 48 Hour Access appointments are available each day. These appointments are for the onset of medical conditions that are not an emergency but may require treatment within a short period. These appointments are with an un-named Doctor or Nurse and patients cannot specify times. Appointments are offered on a first come basis.
Ashley Medical Centre continues to provide an Open Surgery on Monday Mornings. Patients must arrive before 10.00am and wait to be seen. Patients will be seen in order of arrival or, in the case of an emergency, GPs decision will apply. The Open Surgery is for urgent medical conditions which cannot wait for a routine appointment. Open Surgeries are also held on Tuesday/Wednesday following Bank or Public Holidays. Please note the Patients who arrive after 10.00am will not be seen.
Wednesday Morning from 8:30am and Friday afternoons 3.00pm – 5.00pm. Patients may telephone from 8.30 to book for the early surgery or from 2.00pm to book an appointment for the later Surgery (Friday only). Appointments are limited and will be offered on a first come basis
Currently due to the level of Patients failing to attend for booked appointments, we have had to cap the the future booking of appointments to two weeks. We appreciate that this may cause some inconvenience to Patients, but was necessary in order to reduce the number of appointments being missed.
Patients cannot insist that a GP visits them at home. GPs will only visit you at home if they think your medical condition requires it and will also decide how urgently a visit is necessary;.Several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
If you feel a home visit is required please telephohne 0844 4996601. Doctors may contact patients by telephone and Doctors will determine if a home visit is required. Requests for home visits should be made before 10.30am – requests after this time may have to wait to the following day – this is at the GPs discretion.
See Opening Hours
Patients who fail to attend for appointments and do not cancel, delay treatment and care for other Patients who may need to see a Doctor or Nurse.
It is our policy to write to all Patients who fail to attend. Patients who regularly fail to keep appointments without cancelling may be asked to leave the Practice - following a written warning.
Appointments in the Surgery are at a premium and we ask that Patients consider the needs of others and book suitable appointments and if they are unable to attend contact the Surgery as soon as possible to cancel so that the appointment can be allocated to another Patient.
Patients MUST contact reception staff to inform them if an appointment is not longer required. Doctors and Nurses do not always inform reception staff if Patients cancel appointments during a home visit or telephone consultation, and it is the Patients responsibility to ensure that any future appointments are cancelled.
Thank you for your cooperation.
During period of high demand (usually winter months - October to March. The Health & Social Care Board ma make funding available for additional Surgeries.
Ashley Medical Centre use this funding to provide eveneing Surgeries.
In 2015 we will endeavour to offer one evening surgery per week (Tuesday) from November to the end of March. It may not be possible to provide this service every week
To ensure that Patients remember to attend these appointments are only released 4 days in advance. Appointmentes are available with a Doctor or Nurse.