Patients who fail to attend for appointments and do not cancel, delay treatment and care for other Patients who may need to see a Doctor or Nurse.
It is our policy to write to all Patients who fail to attend. Patients who regularly fail to keep appointments without cancelling may be asked to leave the Practice - following a written warning.
Appointments in the Surgery are at a premium and we ask that Patients consider the needs of others and book suitable appointments and if they are unable to attend contact the Surgery as soon as possible to cancel so that the appointment can be allocated to another Patient.
Patients MUST contact reception staff to inform them if an appointment is not longer required. Doctors and Nurses do not always inform reception staff if Patients cancel appointments during a home visit or telephone consultation, and it is the Patients responsibility to ensure that any future appointments are cancelled.
Thank you for your cooperation.